Tickbook support
Email support@tickbook.uk. We reply within one working day (UK time), usually sooner.
Getting started
- Install Tickbook and approve the plan (30-day free trial).
- In Settings choose your statement day, payment terms and whether a reference (such as a PO number) is required.
- Open accounts one at a time (Accounts → Add account) or import them (Import accounts).
- Add the Tickbook tile to Shopify POS: Shopify admin → Point of Sale → Settings → POS app → apps panel → Tickbook → Activate on; then on the POS home screen, Add tile → Embedded apps → Tickbook, and Save.
- At the till: put the customer on the cart, check the tile, then take payment with Mark unpaid. The sale goes on their account.
- Online (optional): Shopify → Settings → Payments → Manual payment methods → create "Pay on account" and paste the text below into its Additional details (Tickbook's Pay on account online page shows the same text, with a Copy button). Then follow Pay on account online in Tickbook.
Additional details: Trade account customers only. If your order is over your credit limit, or your account is overdue or on hold, you can still place it: we'll check it and approve it before it's sent or charged to your account. You'll get an email with your options: pay the amount over your limit by card, pay your balance, or wait for us to approve.
Common questions
- Can the cash drawer open for account payments? No. Shopify doesn't let apps open the drawer or add to POS cash counts. Record the payment with Receive payment and open the drawer as usual; the daily payments report lists account payments by method.
- What is Mark unpaid? Shopify POS's option to complete a sale without payment. Tickbook puts that sale on the customer's account.
- Why can't a customer see Pay on account? They must be signed in, have an active account, not be on hold, and the order must be within their available credit and in your shop's currency.
- What if my subscription lapses? Everything works for 14 days with a reminder. After that the till tile pauses, Pay on account is hidden online and emails pause; nothing recorded is lost.
- What happens to my data if I uninstall? It's kept for 48 hours in case you reinstall, then deleted. Export your accounts first from Audit log and exports.