Subscription and refund policy

Last updated: 2 October 2026

Billing. Plans are billed monthly through Shopify, on your Shopify invoice.

Free trial. Each store gets one free trial. If you uninstall during the trial you're not charged.

Cancelling. Uninstall Tickbook at any time. Shopify stops billing from the next billing cycle. Your data is kept for 48 hours in case you reinstall, then deleted, so export it first.

Refunds. We don't normally refund part months. If something went wrong on our side, such as a serious outage or a billing error, email support@tickbook.uk within 30 days and we'll refund or credit you fairly through Shopify.

Price changes. We'll give at least 30 days' notice. Shopify asks you to approve any price increase before it applies.